Refund policy

 

Return, Refund & Replacement Policy

We want your shopping experience to be simple, transparent, and worry-free. Please read our policy carefully before requesting a return, refund, or replacement.

🔄 Replacement Policy

If you receive your parcel and face a size issue or any other eligible product-related issue, you can request a replacement.

How the replacement process works:

  1. 📦 Keep the parcel/product properly packed and ready for handover.

  2. 📸 Send us a clear picture of the parcel/shipping slip.

  3. 🚚 When our rider arrives with your replacement parcel, hand over your original parcel to the rider at the same time.

  4. ✅ Your replacement parcel will then be delivered to you.

Replacement Delivery Charges: PKR 249

Replacement is subject to the product being returned in acceptable condition and meeting our replacement requirements.

💰 Refund Policy

If you receive a defective, damaged, or incorrect product due to an issue from our side, you may request a refund according to the applicable refund procedure.

Method 1 — Rider Pickup

If our rider is arranged to collect the parcel:

  • 🚚 The rider will visit you and collect the product/parcel.

  • 📦 The returned parcel will be delivered back to us.

  • ⏳ Once we receive and verify the returned parcel, your eligible refund will be processed.

  • 💵 From the total paid amount, applicable delivery charges, return/forwarding charges, government taxes/deductions, import taxes (if applicable), and other applicable costs may be deducted.

  • ✅ The remaining eligible amount will be refunded to you.

Method 2 — Customer Return to Our Return Address

You may also send the parcel to our designated Return Address.

In this case:

  • 📦 You will arrange the shipment of the parcel to our return address.

  • 🚚 The applicable delivery charges for sending the parcel back will apply.

  • 💰 Any applicable charges already incurred from our side, including delivery charges, government taxes, import taxes (if applicable), and other applicable expenses, may be deducted from the refundable amount.

  • ✅ After receiving and verifying the parcel, we will calculate your final eligible refund amount and process the refund accordingly.

⚠️ Important Notice

Refunds and replacements are processed only after the returned product is received and inspected. Products must be returned in an acceptable condition and in accordance with our return requirements.

Any applicable delivery charges, government deductions, taxes, import duties, or other unavoidable expenses will be deducted from the refundable amount where applicable.

🤝 Our Commitment

Your trust matters to us. We believe in clear policies, fair dealing, and making your shopping experience as safe, transparent, and hassle-free as possible.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at triumphinternational7@gmail.com. Please note that returns will need to be sent to the following.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at triumphinternational7@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.